Serena Hotel has an outdoor pool and a fitness facility. Public areas are equipped with wireless Internet access (surcharges apply). This 5-star hotel features business amenities including limo/town car service, secretarial services, and audio-visual equipment. This luxury hotel offers a restaurant, a coffee shop/café, and a poolside bar. Guests are served a complimentary breakfast. The staff can arrange business services and currency exchange. Additional amenities include a concierge desk, multilingual staff, and gift shops/newsstands. A total renovation of this property was completed in 2010.
The 147 air-conditioned guestrooms at Kigali Serena Hotel include minibars and safes. Rooms have Internet access (surcharge). Televisions are equipped with satellite channels. All accommodations provide desks, complimentary weekday newspapers, and phones. Bathrooms offer shower/tub combinations, double sinks, bathrobes, and hair dryers.